Evolve — Post-Implementation Services

Two recurring ways to operate, improve and evolve your UKG platform after go-live.

Choose the post-go-live route that fits your operating model

A live UKG platform still needs clear ownership, specialist expertise and continuous improvement. Our Post-Implementation Services provide two recurring service models based on the operating model you already have.

Managed Services gives S&A broader responsibility for UKG support, administration and improvement. Optimization Services strengthens an existing support model with recurring specialist expertise, enhancements and platform evolution.

Start with four practical questions: how is first-line support handled, where do issues or changes stall, what is not improving fast enough, and how much ownership should S&A take?

Four questions. Which route fits your operating model?

How is first-line support handled?

A. We want S&A to take broader ownership of support.
B. Our existing first-line support model works.

Where do issues or changes stall?

A. Support, administration or escalation lacks clear ownership.
B. Complex improvements stall because specialist capacity is missing.

What is not improving fast enough?

A. Stability, service performance and the support backlog.
B. Releases, enhancements, adoption and innovation.

How much ownership should S&A take?

A. Support, administration and governance.
B. Continuous improvement alongside our existing support model.

Managed Services

For organizations that want S&A to take recurring responsibility for UKG support, management and continuous improvement.

  • Operate: specialist L2/L3 support, optional first-line support, configuration and administration.
  • Improve: consultative problem-solving, root-cause removal, releases and enhancements.
  • Evolve: service governance, platform roadmap, adoption and innovation.

Essential provides operational stability and dependable UKG support. Enhanced adds greater delivery capacity, optimization and enhancements. Premium adds strategic advisory, governance and platform-roadmap ownership.

Optimization Services

For organizations whose support model works, but where recurring UKG expertise and improvement capacity are missing.

  • Strengthen: complex UKG expertise, consultative problem-solving and recurring root-cause removal.
  • Accelerate: improvement backlog, release readiness, enhancements and configuration.
  • Evolve: joint governance, platform roadmap, adoption and innovation.

Core creates a dependable improvement cadence. Advanced accelerates cross-module and multi-stakeholder priorities. Strategic connects UKG evolution to business value, innovation and a long-term roadmap.

From onboarding to recurring value

Both service routes begin with a deliberate onboarding period to align access, knowledge, responsibilities, workflows and risks. From there, a shared governance rhythm connects daily signals to agreed priorities and a visible outcome roadmap.

  • Managed Services assumes the agreed support ownership.
  • Optimization Services complements your current support provider or internal team.
  • Monthly service visibility and quarterly priority reviews keep work aligned.
  • Annual value reviews refresh the roadmap and service depth.

The result is faster specialist resolution, less pressure on internal teams, more platform value and continuous progress.

Want to uncover quick wins in your UKG environment?

Talk to an S&A expert to identify the right Post-Implementation Service for your operating model.

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