UKG: Managed Services

Your WFM is live. Now let’s make it thrive.

Get More from Your WFM Investment

You’ve gone live with UKG. But launch is just the beginning. Our Managed Services help you keep your WFM system optimised, updated, and aligned with your evolving business needs — without overwhelming your internal team.

We’re here to make sure your solution continues to deliver results — every single day.

What We Offer

Release & Configuration Support

Stay up to date with every release. We handle change requests, config updates, and functional enhancements.

Reporting & Optimisation

Gain insights. Identify bottlenecks. Improve performance. We fine-tune your system to support your KPIs.

Advisory & Governance

From strategic planning to day-to-day triage, we guide you through every system decision.

System Admin & Functional Support

Enable users, resolve queries, configure workflows — fast.

Integration Assistance & Case Management

Need to escalate with UKG? We streamline the process. Need integration work? We’re on it (within your included hours).

Why Simms & Associates?

We’re not just UKG experts. We’re a global team that speaks your language — literally and figuratively.

  • 20+ languages spoken
  • Consultants in 12 countries
  • Deployment experience in 36 countries
  • Cross-functional WFM expertise

Whether you’re in retail, healthcare, hospitality, manufacturing — we’ve supported teams like yours, worldwide.

Your Benefits

  • Faster resolution of issues
  • Less pressure on internal teams
  • Optimised system performance
  • Real-time support when you need it
  • Peace of mind — with experts who’ve seen it all

Who It’s For

Our Managed Services are designed for:

  • Companies already using UKG Pro WFM
  • Teams with limited internal capacity for ongoing support
  • Organisations looking to maximise ROI post go-live
  • Customers currently supported by another partner — or none at all

Ready to scale your WFM impact? Let’s talk

Whether you're an existing Simms & Associates customer or exploring your options — we’ll help you find the right fit

Book a free consultation