UKG: Managed Services

You’ve gone live with UKG. But launch is just the beginning. Our Managed Services help you keep your WFM system optimised, updated, and aligned with your evolving business needs — without overwhelming your internal team.

We’re here to make sure your solution continues to deliver results — every single day.

Simms & Associates Managed Services give you flexible, expert support across all aspects of your UKG solution, including:

• Release & Configuration Support
  Stay up to date with every release. We handle change requests, config updates, and functional enhancements.
• Reporting & Optimisation
  Gain insights. Identify bottlenecks. Improve performance. We fine-tune your system to support your KPIs.
• Advisory & Governance
  From strategic planning to day-to-day triage, we guide you through every system decision.
• System Admin & Functional Support
  Enable users, resolve queries, configure workflows — fast.
• Integration Assistance & Case Management
  Need to escalate with UKG? We streamline the process. Need integration work? We’re on it (within your included hours).

• Faster resolution of issues
• Less pressure on internal teams
• Optimised system performance
• Real-time support when you need it
• Peace of mind — with experts who’ve seen it all

Our Managed Services are designed for:

• Companies already using UKG Pro WFM
• Teams with limited internal capacity for ongoing support
• Organisations looking to maximise ROI post go-live
• Customers currently supported by another partner — or none at all