Services and distribution organisations rely on large, dispersed workforces across warehouses, transport hubs, terminals, field operations and customer-facing environments. Simms & Associates helps organisations connect workforce strategy with daily operations through tailored Workforce Management (WFM) and Human Capital Management (HCM) solutions. From matching staffing levels to changing demand and controlling labour costs to strengthening safety, compliance and employee experience, we help keep complex operations moving.
Our WFM and HCM solutions for services & distribution
Benefits of WFM and HCM for services & distribution
- Improve workforce visibility across locations
- Match staffing levels to fluctuating demand
- Reduce overtime and labour costs
- Strengthen safety and compliance
- Coordinate skills and certifications
- Empower frontline employees with mobile self-service
Respond to workload and attendance changes
Changing workloads, delivery peaks and unplanned absences can create staffing gaps during the day. UKG Dynamic Workforce Operations (DWO), built on UKG Pro Workforce Management, supports in-day staffing decisions with real-time insights and manager-controlled recommendations. Simms & Associates can help connect DWO to your service and distribution operations, scheduling practices and adoption needs.
WFM software functionalities for services & distribution
Demand-based scheduling
Align staffing with shipment volumes, service demand and operational peaks across locations.
Real-time workforce visibility
Gain an up-to-date view of coverage, attendance and workforce activity across sites and shifts.
Time and attendance
Capture time accurately across warehouses, terminals, field teams and distributed operations.
Overtime and cost control
Identify cost pressures early and optimise schedules before overtime and agency spend increase.
Skills and certification management
Assign qualified employees to the right work while keeping certifications and training current.
Compliance and safety monitoring
Apply labour rules consistently and support safer operations across regions and workforce groups.
HCM software functionalities
Human Resources
Manage all people data in one place while sharing important company information and news with your entire global workforce.
HR Service Delivery
Automate manual HR tasks and empower employees to self-serve anywhere
Payroll
Deliver accurate payroll and improve financial wellbeing with access to deeper pay insights from any device.
Talent
Attract, nurture, and grow talent through ongoing engagement with intuitive tools for collaboration, effective goal setting, and continuous learning.
Time & Attendance
Track employee time, attendance, and activity while gathering data to enforce work and pay rules and manage exceptions for ongoing compliance and cost control.
Scheduling
Gain visibility into staffing to ensure optimal coverage for every shift, every day while giving employees flexibility around how and when they work.
Some of our customers
About Simms & Associates
- 20+ years of experience: Deep workforce transformation expertise across complex, multi-location operations.
- Global reach: More than 60 experts representing 40 nationalities.
- Services & distribution expertise: Practical understanding of warehouses, logistics networks, terminals and distributed workforces.
- Proven customer experience: Trusted by organisations including DHL, CEVA Logistics and APM Terminals.
- Trusted UKG partner: Specialist guidance to help organisations get more value from UKG WFM and HCM.
