Why “going live” is only the beginning — and how Managed Services help your UKG system grow with your business.
The Reality: WFM Systems Need Ongoing Care
You’ve gone live. The implementation phase is complete. Users are trained. Your UKG Workforce Management (WFM) system is officially “in production.”
So now what?
For many organisations, the answer is… silence. The team takes a well-deserved breath, only to find themselves quickly buried in support tickets, small requests, and delayed updates. That once-exciting WFM solution starts to stagnate.
But it doesn’t have to be that way. With Managed Services, going live becomes your starting point — not your stopping point.
WFM and HCM systems are powerful, configurable, and full of potential. But they don’t run on autopilot. After go-live, most companies face three predictable challenges:
- Backlog of enhancement requests – Small changes pile up fast — and slow down even faster.
- Release fatigue – UKG releases multiple updates each year. Staying compliant and taking advantage of new features takes time your team may not have.
- Support overload – Admin teams are suddenly responsible for config, reporting, troubleshooting, training, and support — all while keeping the lights on.
If your system feels stuck in “version 1.0,” you’re not alone. That’s where Managed Services comes in.
What Managed Services Actually Does
At Simms & Associates, our Managed Services offering is built to help you evolve — not just maintain — your UKG system.
Here’s what that looks like in practice:
- Functional Support & Admin Assistance – We handle routine (and not-so-routine) admin tasks that keep your system clean, accurate, and efficient.
- Change Requests & Configuration Updates – We implement configuration changes under 10 hours as part of your service tier — no extra SOWs, no long waits.
- Release Management & Best Practice Guidance – We analyse each UKG release, flag relevant updates, and help you adopt new functionality quickly and safely.
- Case Management with UKG – We handle the support process from data gathering to follow-up for faster resolution.
- Reporting & Optimisation – We help you get the data you need to make better decisions, faster.
- Governance & Strategic Support – We join steering committees, offer strategic advice, and help align your WFM roadmap with business goals.
Why Work with Simms & Associates?
We’ve spent over 20 years helping organisations make the most of their WFM and HCM systems — and we know post-go-live is when things get real.
- 36 countries of deployment experience
- 20+ languages spoken
- Global consultants in 12 countries
- Proven support tiers built for scale
We’re not just reactive support — we’re your proactive WFM partner.
What You Gain
- Faster time to resolution
- Less pressure on internal teams
- Increased system adoption
- Continuously optimised performance
- Peace of mind knowing experts are on it
Ready to go beyond go-live?
We believe the success of your WFM solution doesn’t end at launch — it evolves with you.
