In Spain, especially in the retail and hospitality sectors, staff turnover and talent shortages are no longer simple operational challenges. They have become critical factors that directly impact business continuity, customer experience and, of course, costs.
According to a recent HR trends report prepared by Randstad and CEOE, 93% of Spanish companies say that filling vacancies in 2023 was just as difficult or more difficult than in 2022. Among the main reasons are the lack of adequate training, demographic challenges and bureaucratic difficulties in attracting foreign talent. Interestingly, salaries are not seen as the main problem.
The real cost of employee turnover
Beyond the money spent on recruitment and training, the true cost lies in the loss of knowledge, customer disconnection, and burnout of the remaining teams. Turnover isn’t just expensive — it’s contagious.
But what if you could anticipate it?
Predictive technology, built for people
This is where Kwenta Predict steps in. Developed by Simms & Associates in collaboration with Anthrolytics, this innovative solution analyses anonymised data from your existing systems — such as WFM platforms — to predict your employees’ emotional states and their most likely future behaviours.
With no need for new tools, access permissions or surveys, Kwenta Predict integrates real-time operational data and transforms it into actionable recommendations. It helps managers intervene before it’s too late — to prevent burnout, detect early signs of disengagement, and retain key talent.
The result?
Lower turnover. Higher engagement. Better productivity. And millions in savings.
At companies like DHL Supply Chain, even extending average employee tenure by just one month has translated into annual savings of up to $48 million.
🍸 Want to know more?
On 17 June, we’re hosting an afterwork event in Madrid, where we’ll explore this topic in a relaxed, informal setting.
📍 From 17:00 to 19:30
📍 Exact location to be announced soon
📍 Session held entirely in Spanish