Operations Lead – North America

As an Operations Lead within the S&A shared services team, you will be an essential part of our internal core team, overseeing daily operations to ensure efficiency and compliance with company policies. The ideal candidate will collaborate across departments, develop new solutions, and improve current processes to achieve strategic goals. This role involves working collaboratively across our global teams.

**This is a remote based position**

•  Manage day-day activities to ensure smooth operations with the organisation
• Create, develop, or improve and implement operational policies and procedures to enhance efficiency, including process training and change management across internal departments
• Ensure organisational processes comply with legal regulations and safety standards (Data Security, Internal Processes, Internal / External Purchasing, Insurance etc)
• Work cross-functionally with different departments and entities to align operation with organizational objectives within required timelines.
• Cultivate and maintain relationships with vendors and suppliers.
• Assess and review contracts (Change orders, Statement of work, Master Services Agreement) with customers and suppliers
• Manage internal projects/ initiatives to completion, including handling budgets, forecasting and resource allocation to meet strategic goals
• Gather data from various sources and ensure its quality and integrity
• Create reports and visualizations to communicate findings to stakeholders

• Strong Leadership, able to manage across different types of colleagues effectively
• High attention to detail and reconciliation ability
• Ability to work independently and as a team member with good interpersonal skills
• Sound judgement and common sense
• Broad knowledge of labor management, scheduling, leave management, or similar domain product/systems strongly preferred
• Well versed in software implementation methodology with experience defining project requirements, managing project engagements, developing project plans, etc.
• Relevant skills and professional experience, preferably in business or information technology, with a B.A. or B.S. degree being advantageous but not essential
• Excellent verbal and written communication skills
• Strong, effective decision-making and multi-tasking skills within stringent deadlines
• Ability to deal with ambiguity and adapt to meet changing scope and resource situations.
• Strong organisational and time management skills

Essential

• Experienced in MS office, especially Excel
• Strong English language proficiency

Desirable

• PMP Certification or equivalent preferred. Additional relevant qualifications, e.g. Agile, Change Management, will be taken into consideration.
• Ability to use Power BI (data mode, power query & visualisation)
• Experience in Machine Leaning, AI & RPA Exposure
• French and / or Spanish speaking