In Spain, especially in the retail and hospitality sectors, staff turnover and talent shortages are no longer simple operational challenges. They have become critical factors that directly impact business continuity, customer experience and, of course, costs.
According to a recent HR trends report prepared by Randstad and CEOE, 93% of Spanish companies say that filling vacancies in 2023 was just as difficult or more difficult than in 2022. Among the main reasons are the lack of adequate training, demographic challenges and bureaucratic difficulties in attracting foreign talent. Interestingly, salaries are not seen as the main problem.
In the retail sector, the situation is even more alarming. With an average turnover rate of over 40% in Western Europe, and a replacement cost per employee of between €4,500 and €7,000, enterprises are faced with constant hiring cycles that drive up operating costs and affect service quality.
The real cost of employee turnover
Beyond the capital invested in new recruitment and training processes, the real cost is in the loss of knowledge, the disconnection with the customer, and the burnout of the teams that remain. Turnover is not only expensive. It’s contagious. But what if we could anticipate it?
Predictive technology at the service of people
This is where Kwenta Predict comes in. This innovative solution, developed by Simms & Associates together with Anthrolytics, analyzes anonymized data from your own operating systems – such as WFM platforms – to predict the emotional state of your employees and their most likely future behavior.
Without the need for new tools, access or surveys, Kwenta Predict integrates real data and offers practical recommendations that help managers act before it’s too late: prevent burnout, detect signs of demotivation, and increase the retention of key talent.
The result?
Lower turnover. More engagement. Higher productivity. And millions in savings.
At companies like DHL Supply Chain, even extending an employee’s average tenure by just one month translates into annual savings of up to $48 million.
🍸 Want to know more?
Next June 17, we invite you to an afterwork in Madrid, where we will delve into this topic in a relaxed and close way.
📍 From 17:00 to 19:30
📍 The exact location will be shared very soon
📍 Session 100% in Spanish