Our WFM and HCM solutions for the retail industry

Running a successful retail business comes with its own set of unique challenges. From optimising staffing levels and managing costs to ensuring exceptional customer service, we understand the hurdles you face daily. At Simms & Associates, we know the retail industry inside and out, building on years of experience and a proven track record of successfully addressing the specific needs of our retail clients. Our tailored Workforce Management (WFM) and Human Capital Management (HCM) solutions are designed to help you streamline operations, boost employee engagement, and enhance in-store experiences. We are here to support you every step of the way, turning challenges into opportunities for growth and excellence.

Benefits of WFM and HCM for retail

  • Optimise staffing levels
  • Improve inventory management
  • Enhance in-store customer service
  • Reduce labour costs
  • Increase sales
  • Improve employee engagement
  • Reduce overtime costs
  • Streamline store operations
  • Enhance visibility into labour costs and performance analytics

WFM software functionalities for retail

Demand forecasting

Predict peak shopping times and labour needs accurately to optimise staffing levels.

Customer service scheduling

Create schedules that ensure sufficient staff coverage during peak hours to enhance customer service.

Cost-efficient scheduling

Develop schedules that minimise labour costs by aligning staffing with store traffic.

Labour compliance monitoring

Ensure compliance with retail-specific labour laws and regulations.

Flexible scheduling options

Provide employees with flexible scheduling to improve engagement and satisfaction.

Labour cost analytics

Gain insights into labour costs and performance with advanced analytics for better decision-making.

HCM software functionalities for retail

Human Resources

Manage all people data in one place while sharing important company information and news with your entire global workforce.

HR Service Delivery

Automate manual HR tasks and empower employees to self-serve anywhere.


Deliver accurate payroll and improve financial wellbeing with access to deeper pay insights from any device.


Attract, nurture, and grow talent through ongoing engagement with intuitive tools for collaboration, effective goal setting, and continuous learning.

Time & Attendance

Track employee time, attendance, and activity while gathering data to enforce work and pay rules and manage exceptions for ongoing compliance and cost control.


Gain visibility into staffing to ensure optimal coverage for every shift, every day while giving employees flexibility around how and when they work.

Some of our clients

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About Simms & Associates

  • 20+ years of experience: Extensive experience in transforming retail operations.
  • 60+ experts: Specialists from 40 nationalities offering a wealth of knowledge and insights.
  • Retail expertise: Deep understanding of industry-specific challenges and regulatory requirements.
  • Proven success: A history of successfully implementing WFM and HCM solutions in various retail settings.
  • Trusted UKG partner: Utilise the advanced capabilities of UKG software for maximum benefit.

We also provide WFM solutions for:

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