Our WFM and HCM solutions for the hospitality industry

We recognise the distinct challenges and opportunities that come with running a hospitality business. Managing fluctuating guest demands, ensuring compliance with labour laws and maintaining high levels of guest satisfaction are just a few of the daily hurdles. Our extensive industry experience enables us to tailor Workforce Management (WFM) and Human Capital Management (HCM) solutions that meet these challenges head-on. With numerous successfully completed projects in the hospitality industry, we know how to optimise your operations, improve staff efficiency, and enhance guest experiences.

Benefits of WFM and HCM for hospitality

  • Optimise staffing levels
  • Boost employee satisfaction
  • Increase efficiency
  • Ensure compliance
  • Enhance guest satisfaction
  • Streamline operations

WFM software functionalities for hospitality

Dynamic scheduling

Create adaptive schedules that can be quickly adjusted to match fluctuating guest demands and peak periods.

Skill-based staff allocation

Ensure the right staff with the right skills are assigned to the right shifts, enhancing service quality.

Forecasting and planning

Utilise data analytics to predict staffing needs and manage labour costs effectively.

Mobile access

Allow staff to view and manage their schedules from any device, providing greater flexibility and satisfaction.

Compliance management

Automatically ensure adherence to hospitality-specific regulations and labour laws.

Employee self-service

Enable staff to manage their availability, request time off, and swap shifts, reducing administrative burden.

HCM software functionalities

Human Resources

Manage all people data in one place while sharing important company information and news with your entire global workforce.

HR Service Delivery

Automate manual HR tasks and empower employees to self-serve anywhere.


Deliver accurate payroll and improve financial wellbeing with access to deeper pay insights from any device.


Attract, nurture, and grow talent through ongoing engagement with intuitive tools for collaboration, effective goal setting, and continuous learning.

Time & Attendance

Track employee time, attendance, and activity while gathering data to enforce work and pay rules and manage exceptions for ongoing compliance and cost control.


Gain visibility into staffing to ensure optimal coverage for every shift, every day while giving employees flexibility around how and when they work.

Some of our clients

Case Healthcare
Optimising UKG Dimensions Implementation at a Global Pharma Manufacturer
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About Simms & Associates

  • 20+ years of experience: Extensive experience in transforming hospitality operations.
  • 60+ experts: Professionals from 40 nationalities providing global insights.
  • Hospitality expertise: Deep understanding of the regulatory landscape and operational challenges in hospitality.
  • Proven track record: Successfully implemented WFM and HCM solutions in numerous hospitality settings.
  • Trusted UKG partner: Leveraging the robust capabilities of UKG software for your benefit.

We also provide WFM solutions for:

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